us.pandora offers customers a 30-day return window beginning on the date an order is delivered. Customers may use the window for either an eligible no-reason return or an exchange.
Return Delivery Instructions
Customers are not charged return shipping on approved no-reason requests or on damaged, defective, incorrect, and incomplete orders; us.pandora covers it. Approved returns normally go to 112 Jackson St, Bangor, Maine, 04401, United States; use another location only when our written instructions provide it.
Return Conditions
Start the request by emailing Support@charmcrest.shop or calling (207) 528-7298, and include the order number and the item involved. We review condition, included accessories, and proof of purchase while preserving rights that apply to damaged or defective goods.
Pre-Shipment Requests
Contact Support@charmcrest.shop promptly to seek cancellation before dispatch. After shipment, the order is handled through the return terms on this page.
Inspection and Refund Timing
We inspect the received return before sending any approved refund back through the original form of payment. The approved refund is returned within 5–10 business days; the card issuer or bank may require additional posting time.
No-Reason Return Exceptions
Custom products, clearance and Final Sale goods, gift cards, plus opened intimate or hygiene-sensitive merchandise fall outside ordinary no-reason eligibility. These limits do not reduce any consumer right relating to merchandise that is damaged, defective, incorrect, or missing from the shipment.
Merchant Information
The merchant responsible for this page can be reached using the details below.
Store operator: us.pandora
Support email: Support@charmcrest.shop
Telephone number: (207) 528-7298
Company address: 112 Jackson St, Bangor, Maine, 04401, United States