Our support channels cover product guidance for the current jewelry catalog as well as order, shipping, return, payment, and privacy matters.
Customer-Service Details
Customers can contact Support@charmcrest.shop or (207) 528-7298. Correspondence and default approved returns may be sent to 112 Jackson St, Bangor, Maine, 04401, United States, except when we issue different return directions.
Service Hours
Our regular support schedule is Monday to Friday, 9:00 AM–5:00 PM in the store's confirmed timezone (America/Los_Angeles); after-hours messages receive attention the following business day.
Help With an Existing Order
Include the order number in an order-related message. Cancellation may be requested before shipment; after shipment, the Refund Policy applies.
How to Reach the Merchant
The following information identifies the business operating this US storefront.
Business name: us.pandora
Email: Support@charmcrest.shop
Telephone: (207) 528-7298
Physical address: 112 Jackson St, Bangor, Maine, 04401, United States